Refund policy

The short version

Every Mate London piece is made just for you. We do not take returns or exchanges if you change your mind or pick the wrong size. If your piece arrives faulty, damaged or not what you ordered, we reprint it or refund you in full. Your choice.

Made for you, so no returns for size or change of mind

Nothing sits on a shelf here. Your piece goes to print after you order it, so we cannot accept returns or exchanges for dissatisfaction, sizing issues or a change of mind.

Before you order, check the spec sheet on each product page. Most of our fits are boxy with a dropped shoulder, so size up if you want it baggy.

What we fix for free

Misprint: the design is wrong, off-centre, faded or missing.

Faulty piece: holes, broken seams, bad stitching or any defect from production.

Damaged in delivery: the piece arrives torn, stained or ruined.

Wrong item: a different piece, size or colour from the one on your order.

Lost parcel: tracking stops or your order never arrives.

For any of these we send a free replacement or give you a full refund, whichever you prefer. You do not need to post the item back unless we ask. If we do ask, we pay the postage.

How to report a problem

Email info@mgtlondon.net within 7 days of delivery so we can sort it fast. Send us:

1. Your order number.
2. Clear photos of the problem, plus one photo of the full piece and one of the size label.
3. A line or two on what went wrong.

For a lost parcel, email us if your order has not arrived within 7 days after the latest delivery date, which is 8 days after you order.

Cancelling an order

Changed your mind straight after ordering? Email us as soon as possible. If your order has not gone into production yet, we cancel it and refund you in full. Once production has started, the order cannot be cancelled.

What we cannot accept

Returns or exchanges because the size, fit or colour is not what you hoped for.

Pieces that have been worn, washed, altered or damaged after delivery, including damage from washing against the care label.

Parcels lost or returned because of a wrong or incomplete address entered at checkout.

How refunds work

Refunds go back to the card or payment method you used, within 14 days of us approving them. Your bank may take a few extra working days to show the money.

Your legal rights

This policy does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 when goods are faulty.